ISO 9001:2015 Manager Training

This is high-quality training that teaches managers and team leaders how to play their part in the organization's ISO 9001 Quality Management System.


Reviewer Rating 4.7 Stars

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Duration: 6 hours

Our ISO 9001:2015 Manager Training course introduces department managers and team leaders to ISO 9001 and teaches them how to gain the most from their role and responsibilities in the Quality Management System. We recommend managers take this course at the start of their ISO project in order to better understand their responsibilities and what's expected of them.

Featuring a clean, modern interface, the course lasts about 6 hours and includes plenty of real-life examples and useful tips. The course is indispensable for managers and team leaders wishing to get the most out of ISO and make it a success.

Manageemnt training is online and on-demand. It can be taken anytime and on any device. And in case of corporate purchases, an assigned manager can conveniently check up on learning progress using our online dashboard.

Learning Objectives

On completion of the course you will:

  • Understand which aspects of ISO 9001 are relevant to managers and team leaders.
  • Have a strong understanding of your responsibilities as an important team player in the organization's Quality Management System.
  • Know how to use the 9001 standard to add operational value to your department.

Course Content

The course is interactive and combines lectures, videos, and practical examples.

ISO 9001: The Basics

The first part teaches 9001 fundamentals such as how organizations use the standard, and what the standard means for you and your organization. The lessons conclude with a look at some of the factors that contribute to ISO 9001 success.

The Foundation and Structure of ISO 9001

This part introduces the seven quality management principles:

  • Customer Focus
    The organization must demonstrate its commitment to quality by cultivating a strong customer focus, and by striving to meet and exceed customer needs.
  • Leadership
    Endorse strong leadership that communicates the organization's vision and objectives.
  • Engagement of People
    Engage and empower people at all levels of the organization. The organization should foster a culture of frank, open communication in which employees feel valued and are encouraged to thrive.
  • Process Approach
    An ISO 9001 system consists of several different processes working together. Larger organizations might have dozens or even hundreds of different processes. Organizations need to make sure that designated people understand these processes and their expected outcomes.
  • Improvement
    Continual improvement is a key tenet of ISO 9001 and a core objective of an organization's Quality Management System.
  • Evidence-Based Decision Making
    Making decisions is not always easy, but decisions based on the analysis and evaluation of reliable data are more likely to produce desired outcomes.
  • Relationship Management
    Develop mutually beneficial relationships with interested parties, including suppliers, partners, customers, and other stakeholders.

Next, the course discusses Annex SL, which is the new high-level structure for ISO management system standards. What this means, in a nutshell, is that a management system standard such as ISO 9001 can now be implemented fairly easily alongside other management system standards such as ISO 14001.

The Process Approach and PDCA Cycle

This part introduces the Process Approach and the Plan Do Act Cycle (PDCA). Topics include:

  • The Process Approach
  • The Elements of a Process
  • Real-Life Examples of the Process Approach
  • The PDCA Cycle
  • How the PDCA Cycle Benefits Organizations

Overview of ISO 9001:2015 Requirements

This part looks at the pertinent ISO 9001 clauses, 4 thru 10, that staff involved in the implementation project will need to be familiar with.

The Role of Managers in ISO 9001

This final part explains the responsibilities of managers and team leaders in the context of an ISO 9001 Quality Management System. Topics covered include:

  • Process Management
  • Roles, Responsibilities and Authorities
  • Risk Management
  • Objectives
  • Change Management
  • Resources
  • Document Control
  • Supplied Processes, Products and Services
  • Production and Service Provision
  • Control of Nonconforming Outputs
  • Performance Evaluation
  • Nonconformity and Corrective Action

Who Should Take ISO 9001:2015 Manager Training?

This ISO 9001 course is ideal for:

  • Department managers and team leaders who are about to set up ISO 9001 and need a deeper understanding of the standard, its requirements, the process approach, the PDCA cycle, and audit methodology.
  • Department managers and team leaders who need a clearer understanding of what their responsibilities are (and how to execute them) in the context of a 9001 framework.

Course Certificate

Graduates of this ISO 9001:2015 Manager Training course receive a Certificate of Attainment. The certificate serves as evidence of your newly acquired competencies.

Certificate ISO 9001:2015 Manager Training

To receive a Certificate of Attainment, you need to pass the final exam. It's a multiple-choice assessment with a passing score of 70%. The exam can be re-taken unlimited times without charge. If you fail or forgo the exam, you'll still receive a Certificate of Attendance that provides evidence of training.

What's Included

Login credentials for course dashboard, Study Guide, and course certificate.

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The course takes about 6 hours to complete (on-demand).

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Technical support and access to an instructor are available when needed.

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Buy without risk and get a full refund if you're not completely satisfied.

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Access to this course is available immediately after payment for 3 months.

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Works on PCs, tablets and smartphones. Windows, Mac, iOS and Android compatible.

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Average Rating: 4.7 (427 ratings)

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Callum MacKenzie

Reviewer Rating 5 Stars23 January 2024

Hey there, fellow managers and team leaders! I'm Callum from Toronto, Canada, and I recently completed the ISO Manager Training. Eh, let me tell you, ...

Rachel O'Sullivan

Reviewer Rating 5 Stars27 February 2024

Took the ISO course - straightforward, if a bit dry. Interface's clean, but why no dark mode for late-night studying? The content's handy for us ...

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