Frequently Asked Questions

Choose the course that matches what you need to do. Employee and Foundation Training provide awareness or a general introduction; Executive and Manager Training focus on leadership responsibilities; Implementer Training covers building the QMS; Auditor Training prepares audit-team members; and Lead Auditor Training adds independent audits, audit-team leadership, and audit-program management.

See our complete ISO 9001 course comparison for role, duration, and certificate details.

Every course includes a digital certificate that you can download, print, and share.

ISO 9001 Implementer, Auditor, and Lead Auditor: These TPECS-certified programs award a Certificate of Attainment recording the applicable Exemplar Global Competency Units.

Lead Auditor, Auditor, and Implementer courses for other standards: These award a Certificate of Completion displaying the Exemplar Global logo.

Employee, Foundation, Executive, and Manager courses: These award a Certificate of Completion.

Auditor Training prepares you to participate in management-system audits as an audit-team member. It covers audit principles, preparation, evidence gathering, reporting, and follow-up.

Lead Auditor Training includes that foundation and goes further. It prepares you to conduct audits independently, lead audit teams, manage an audit program, and perform second- and third-party audits. Course durations vary by standard and are shown on each course page.

ISO 9001 is our most popular standard and our original specialty. We developed its complete seven-course curriculum in-house for employees, foundation-level learners, executives, managers, implementers, auditors, and lead auditors.

ISO 14001, ISO 45001, ISO 22000, and ISO 27001 training is also widely selected. ISO 13485, ISO/IEC 17025, and ISO 50001 serve more specialized professional and industry needs.

Examinations are designed to confirm that you understand the course, not merely that you completed it. The format, number of questions, and passing score are stated on each course page.

Our ISO 9001 TPECS examinations are open book, have no time limit, require 70% to pass, and include unlimited retakes at no additional charge.

After enrollment: The learner receives up to three months of access and can pause and resume during that period. Access ends when the final examination is successfully completed. Extensions are available upon request for an additional fee.

Before enrollment: If the buyer does not enroll the learner during purchase, the Course Manager has up to 12 months to do so.

Payments are processed over an encrypted connection by PCI-compliant payment providers. StandardsCourses does not receive your complete credit-card number.

Our Privacy Policy explains what information we collect, why we need it, and how it is handled.

Yes. Every enrollment is covered by our 30-Day Money-Back Guarantee. Contact us within 30 calendar days of purchase to request a refund.

The course must not have been completed, and it must not be accessed after the refund request is submitted. See our full refund policy for details.

Yes. You can purchase multiple enrollments, and available volume discounts are applied automatically when you select the quantity.

A Course Manager dashboard lets you enroll learners and, for ISO 9001 courses, monitor their progress. Please contact us if you need help with a larger rollout.

A Course Manager purchases and assigns training for other learners. Course Managers can enroll staff through their dashboard and may also enroll themselves as learners.

Dashboard login details are emailed after purchase. The dashboard can also be reached through the account icon at the top of this website.

Select the purchased course, enter the learner's name and email address, and click the enrollment button. The learner will receive their login details by email.

If you purchased several courses, first select the course you want to assign. You can repeat the process for each learner and enrollment.

You have up to 12 months from purchase to enroll learners who were not enrolled during checkout. Once enrolled, each learner receives up to three months of course access; access ends when the final examination is successfully completed.

Progress tracking is currently available for ISO 9001 courses. Course Managers can view learner enrollment dates, progress, completion status, and examination results from their dashboard.

Yes. You can update your name, email address, and password through your account. Remember to use the updated email address and password the next time you log in.

Purchase the additional courses or enrollments normally. Use the same email address as your Course Manager account, and the new purchases will appear in your existing dashboard.