Frequently Asked Questions

e-Learning Online - General

Question: What is “e-Learning Online”?
Answer: Our “e-Learning Online” training is in form of interactive courses that you take on your computer anytime and anywhere you have access to the internet. You set your own pace: start and stop lessons whenever it's convenient, study as fast or as slow as you want, and repeat training lessons as needed. Once you successfully completed your online course, you will be issued an official course certificate.

Question: I am in a hurry. If I purchase an e-Learning Online course today, when can I start the course?
Answer: Your e-Learning Online course will be available right after your payment. You will receive the unique license number and enrollment instructions immediately after your purchase so that you (or anybody you designate) can start learning without delay.

Question: I would like to sign up 5 employees for an online course. Can they take the course independently? How does it all work?
Answer: Yes, all can take the course independently at their leisure. It works like this:
1) You select the number of courses (= the number of people who will take the course) and add them to the cart. The system will automatically apply a corporate discount.
2) You make your payment on our secure website.
3) Immediately after your payment, our system will issue you license codes. There is one license number for each person taking the course. At the same time, our system will send you the step-by-step enrollment instructions.
4) You give one license number to each person taking the course, along with the enrollment instructions.
5) Now each person can enroll into the course at their leisure and take the course anytime and anywhere. They can pause and resume as they need, they can switch computers etc.

Question: How does “e-Learning Online” compare to traditional classroom instruction?
Answer: “e-Learning Online” is a great alternative to traditional classroom instruction: it's high-quality instruction that is less expensive, you don't have to travel to a class or seminar, and you can study on your own schedule. Please see the About Us page for a complete list of features and benefits, or compare with DVD Courses.

Question: How do companies use e-Learning Online courses in their corporate training program?
Answer: e-Learning Online courses are ideal for businesses: you can provide an enrollment number to employees, and those employees will be able to take the selected course on their own without your involvement. Corporate discounts are available.

Question: Do you have a demo or trial version?
Answer: We can arrange for a demo of an online course upon request. There are no demos for DVD courses. However, we offer a Money-Back Guarantee so that you can order and test the entire course and get a refund if you are not fully satisfied.

Question: Is there a time restriction on completing the course after I enrolled?
Answer: You have to complete the course within one month.

Question: How do I know where I am in the course? How can I skip to a different lesson?
Answer: When you are logged in to the course, click on the “My Training” button in the bottom left-hand section of the course player. Click on “Outline” to see where you are in the course and to skip around to different sections.

Question: What happens if there is a problem in taking the online courses? Is there support available after office hours?
Answer: If you experience any problem while enrolling or taking an e-Learning Online course, please call our customer service line (number provided upon purchase). We provide customer service 24 hours a day 7 days a week.

Question: What happens if I get disconnected from the internet?
Answer: If you are disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

Question: Can I take the course from various locations and computers?
Answer: Yes! Our e-Learning Online is completely web-based; you can access your training account from any computer that has internet access. For example, you could start your training in the office, then continue at home, and complete it at the airport while waiting for your next flight.

Question: How do I get my username or password if I have forgotten it?
Answer: If you have forgotten your password, simply click on the “forgot password” link below the student login. Then enter your email address. You should receive an email to your email address stating your password. If you have forgotten your username and password, please call our customer service line (number provided on purchase receipt). We provide customer service 24 hours a day 7 days a week.

Question: Do our computers need to be equipped with special hardware or software in order to use the online courses?
Answer: No. Our e-Learning Online courses run on any web-connected computer with a standard web browser. You don't need any annoying downloads and plug-ins.

Question: Do we need a high-speed connection to the Internet?
Answer: Definitely not. Our e-Learning Online courses are designed to run on a low-bandwidth connection so that they can be used in areas with limited connectivity. The training experience is the same no matter if you have a high-speed internet connection in your office, or if you use a slow connection while traveling.

Question: How can I track if my employees are taking their assigned online course?
Answer: Every e-Learning Online course has a progress reporting feature; progress reports can then be submitted to a company representative in order to track learning progress.

Question: What kind of learning management system (LMS) do you use?
Answer: e-Learning Online courses come with their own compliance-specific, user-friendly LMS that allows for optional integration with your company's LMS.

Question: How does the online course certificate look like?
Answer: Our online course certificates show your name, the name of the course and the approved number of hours, the course completion date, and a certificate number (sample).

Question: Will you print my name on the course certificate?
Answer: Yes, the name of the course participant, as entered during enrollment, will be printed on the course certificate.

e-Learning Online - Specific Courses

Question: Does your ISO 9001 Internal Auditor course also include lead auditor training or lead auditor responsibilities?
Answer: No, our ISO 9001 Auditor training is an internal auditor course that focuses on auditing. The “lead” part of a lead auditor course covers the management of other auditors and giving them assignments. This is usually something for auditors working for a registrar that sends audit teams to audit large corporations; the team leader would be the lead auditor. For internal audits this is usually of little relevance and importance.