Frequently Asked Questions

Click or tap on any of the categories below and we'll try to answer your questions.

General Info

General Info

Courses

Courses

Purchases

Purchases

Course Managers

Course Managers

General Information

Who are Exemplar Global?

Exemplar Global are an internationally-recognized certification body serving more than 100 countries worldwide. They certify both personnel and training providers.

StandardsCourses is an Exemplar Global Certified Training Provider and Examiner. This means our courses that issue certificates bearing the Exemplar Global accreditation mark have been audited to ensure:

  • They reflect contemporary and innovative learning and assessment practices
  • Course curriculum meets industry expectations
  • Course materials meet international standards
  • What is an Integrated Management System?

    An Integrated Management System (IMS) is one that combines an organization's systems, processes, and standards into a single system that enables the organization to streamline management, save time, and increase efficiency. Seamless integration of ISO management standards is possible thanks to Annex SL

    Some ISO standards are natural candidates for an IMS. ISO 9001 and ISO 14001, for example, are often merged into a single system.

    What's Annex SL?

    Annex SL is a high-level structure common to many ISO standards. The structure means that Management System standards such as ISO 9001, ISO 14001, ISO 22000, and ISO 45001 share a common, 10-clause framework.

    This new framework ensures greater consistency among standards (including identical core text, common terms and definitions), and makes it easier for organizations to merge standards into an Integrated Management System.

    Why does the International Organization for Standardization use the acronym ISO instead of IOS?

    Contrary to popular belief, ISO is not an acronym. It's derived from the Greek word "isos", meaning equal.

    Tell me more about the UN's Global Goals. How can I get involved?

    The United Nation's Global Goals (also known as Sustainable Development Goals) form the heart of a 15-year plan to make our planet a better place. Among other things, the goals aim to improve the quality of education, eradicate extreme poverty and hunger, combat climate change, and advocate for gender equality.

    If you're an Android user, the easiest way to get involved is to download Samsung's Global Goals App. Once the app is installed you can either donate directly to the goal or goals of your choice, or earn money by reading about the goals and viewing ads. The money you earn can later be donated to whichever goal you choose.

    Every donation you make will be matched cent for cent by Samsung, thereby doubling your generosity and recognizing your commitment.

    Courses

    What are the differences between Auditor courses and Lead Auditor courses?

    Lead Auditor courses are a lot more comprehensive. Whereas our Auditor courses typically take about 16-20 hours to complete, Lead Auditor training can last from 32-40 hours.

    But the most obvious difference concerns the purpose of the course and resulting certification. Auditor courses teach learners everything they need to know to conduct audits at their organization. Lead Auditor courses cover the same ground, but also teach learners how to set up and manage their organization's audit program, lead an audit team, and how to conduct external audits.

    What are the most popular ISO courses?

    Our ISO 9001 courses are the most popular. More than a million organizations worldwide are certified to the standard, so there's a strong demand for professional training solutions. Our ISO 9001 courses stand out by virtue of their high-quality content (written by Quality Management System professionals), stylish modern design, rich animations, and ease of use.

    Also very popular are ISO 14001, ISO 45001, ISO 22000 and ISO 27001 courses. Other ISO course we offer are more sector specific, meaning that while they're popular with a certain type of learner, the overall number of course attendees is lower.

    How difficult are the course exams?

    They're not a walk in park, nor are they intended to be. You need to concentrate in order to pass, but if you've been paying attention to the course (and taking notes) then you should be okay. If you fail, you can always try again.

    How long do I have access to my online course after purchase?

    Course access expires after 3 months from the date of purchase but can be extended upon request (a fee applies). If you purchased training for somebody else, you need to enroll the learner within 3 months. The learner then has another 3 months time to complete the course.

    Purchases

    How secure is the checkout process and how is my personal information stored?

    The payment process is completely secure. All transactions are processed by our payment providers, BlueSnap and PayPal (two of the best-known and most reputable internet payment processors), using 256-bit encryption. BlueSnap and PayPal are both certified PCI compliant.

    In addition, our strict Privacy Policy ensures your contact information remains private.

    Can I get a refund if I'm not happy?

    To get a refund for an online course, contact us within 30 days of your purchase and request a refund. Please understand that we can only accept refund requests if you haven't completed the course.

    Course Managers

    What are Course Managers?

    When you buy one or more of our courses you have the option of designating yourself a learner or a Course Manager. Course Managers may or may not be learners themselves.

    Course Managers are responsible for enrolling learners onto the courses they've bought. They do this via their Course Manager dashboard, which they can login to on this website. To access the login page, click the red account icon at top right.

    For selected courses (at present, ISO 9001 training only), Course Managers can also monitor the progress of learners they've enrolled. For example, they can access learners' course starting and end dates, and their grades in the final exam.

    Login credentials (email and password) are emailed to Course Managers when they complete their purchase. These credentials can later be edited.

    How easy is it to enroll learners?

    It's very straightforward. Simply enter the learner's name and email, and click the Enroll button. Within a few seconds the learner will be enrolled on our system and their login credentials will be emailed to them.

    If you've bought two or more different courses (ISO 9001 Foundation and ISO 9001 Auditor courses, for example), you'll first need to choose the course you want to enroll the learner onto.

    Can I edit my profile?

    Yes, you can edit your first and last names, password and email. Note that you'll need to make a note of any changes to your email and/or password as you'll need these when you next login.

    What if I need to buy more courses and enroll more learners?

    Easy. Just go ahead and buy the courses you want and your purchases will show in your Course Manager dashboard.

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