Terms | StandardsCourses

By purchasing an e-Learning Online course or a DVD Course (including Learning Guides) (“Product”), you agree to accept, without limitation or qualification, all of these Terms.

By purchasing a Product through Us, you are acquiring a license to use the Product by yourself personally or within one physical site at a single company or organization. Customers are permitted to show any Product within one (1) physical location/site of one (1) company or organization. Public showings of Our Products or showings in commercial training courses or webinars, the resale of our Products, and any other commercial use are prohibited, constitute a violation of copyrights and are subject to prosecution. Any form of duplication (modified or unmodified), including saving our Products in their entirety or in portions to a computer, server etc, or including our Products in their entirety or in portions in a webinar, video conference or similar are prohibited, constitute a violation of copyrights and are subject to prosecution. Customers who wish to show our Products in more than one site (physical location) or in more than one company need to purchase additional products. Customers who wish to copy a DVD course to a corporate network for the purpose of showing that DVD course to company employees or use a DVD course in a webinar may purchase a separate license from us. Please contact us for details.

We guarantee all Products and back them with the following refund policy: Refund requests are only accepted from the Customer, and any refunds are only issued payable to the Customer in US Dollars. Refunds for credit card purchases are only issued to the credit card used during the purchase; refunds for all other forms of payment are issued by PayPal to the email address of the Customer. All refund requests are processed within 4 weeks of their receipt. Refund requests that don't meet our Terms will not be accepted. We also reserve the right to dishonor any refund request in case of fraud or abuse.

e-Learning Online: We will issue a full refund of the purchase price if the Customer requests a refund within 2 days (48 hours) of the time of purchase by email to study@StandardsCourses.com subject to the following limitations: There will be no refund for e-Learning Online courses that have been completed or that have been accessed (by log in) after the Customer has sent the refund request to Us.

DVD Courses: We will issue a full refund of the purchase price under the following conditions:

Customer requests a refund no later than 14 calendar days after the date of purchase by email to study@StandardsCourses.com; and

Customer returns the Product to the address listed in the return authorization; and

We received the Product back from the Customer in salable condition and within 14 calendar days of issuing the return authorization. Products received in a condition that prevents resale will not be refunded, nor will they be returned to the Customer.

Shipping fees are never refunded.

All Products undergo a quality inspection before they are shipped to the Customer. If, however, any DVD Course is received by Customer damaged or defective, We will replace it under the following conditions:

Customer requests a replacement no later than 14 calendar days after the date of purchase by email to study@StandardsCourses.com; and

Customer returns the Product to the address listed in the return authorization; and

We received the Product back from the Customer within 14 calendar days of issuing the return authorization.

We accept the following payment options: credit cards (Visa, MasterCard, American Express), PayPal and wire transfer (please contact us for pro-forma invoice and wire-transfer instructions). All our prices are in US Dollars, and you will be charged in US Dollars. Prices displayed in any other currency are for your convenience; they are approximate prices and may vary from the actual amounts charged by your bank depending on the exchange rate used by your bank. Please also note that your credit card issuing bank may charge conversion fees if your account is denominated in another currency than US Dollars, and may charge an international transaction fee (or similar) even if your account is denominated in US Dollars; any such fees are beyond our control so please contact your credit card issuer for details.

If - within 30 days of your purchase - you find any of our e-Learning Online courses or DVD Courses at any other internet store, physical store or business consultancy offered at a lower price than you paid at StandardsCourses.com, we will gladly refund you the price difference. To qualify, you must mail proof of the lower price to us (see contact page) within 30 days (date of post stamp); proof of the lower price is in the form of a copy of the advertisement (showing clearly the name of the product, the price, and the name and address of the seller). Any price match request post-stamped past the 30 days or received after 45 days of the time of your purchase will not be accepted. We are not responsible for lost or delayed mail so we recommend that you sent your request by certified express mail and keep a receipt. This best price guarantee only applies to the advertised standard price – available to the general public - at any other internet store, physical store or business consultancy; discounts, coupons, rebates and vouchers are not considered. Price match requests are only accepted from the Customer, and any refunds are only issued payable to the Customer in US Dollars. Price matches for credit card purchases are only issued to the credit card used during the purchase; refunds for all other forms of payment are issued by PayPal to the email address of the Customer. All refund requests are processed within 4 weeks of their receipt. Price match requests that are incomplete, late or otherwise don't meet our Terms will not be accepted. We also reserve the right to dishonor any price match request in case of fraud or abuse.

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Due to restrictions imposed by the government of Malaysia, our products are not available for sale to Malaysia citizens, Malaysia residents and companies incorporated in Malaysia.