Information

Refunds

Satisfaction guaranteed! We back all products with a Money-Back Guarantee.

e-Learning Online If you are not satisfied for any reason, we offer a refund within 2 days of your purchase.

DVD Courses If you are not satisfied for any reason, we offer a refund within 14 days of your purchase.

See our Terms for additional information

Best Price Guarantee

We are confident that our prices are the lowest! If, however, you find any of our training products at a lower price somewhere else within 30 days of your purchase, we'll refund you the difference.

See our Terms for additional information

Shipping / Product Delivery

e-Learning Online Training

Online courses are instantly available after your purchase: we will provide you with enrollment instructions so that you (or anybody that you designate) can enroll into the course and independently take the training anytime.

Domestic Shipments (within the USA)

All DVD Courses and Learning Guides are shipped within 1 business day of your order.

FREE Super Saver shipping on all shipments within the USA.

In addition, you may choose from other shipping options, including UPS Next Day Air and UPS Second Day Air.

Select your shipping method during checkout: after entering your shipping address you will be presented with the different shipping options including real-time shipping rates and estimated arrival dates. All shipping fees are calculated based on actual weight, shipping method and destination.

International Shipments (worldwide)

We ship to all countries worldwide. All DVD Courses and Learning Guides are shipped within 1 business day of your order.

DISCOUNTED Super Saver International shipping on international DVD Course shipments outside of the USA. We understand that international shipping can be costly so we'll share these shipping expenses with you.

In addition, you may choose from other international shipping options, including USPS Priority Mail International and UPS Worldwide Express.

Select your shipping method during checkout: after entering your shipping address you will be presented with the different shipping options including real-time shipping rates and estimated arrival dates. All shipping fees are calculated based on actual weight, shipping method and destination.

Please note that shipments outside the USA may be subject to custom duties and taxes imposed by the destination country. Any such duties and taxes are the responsibility of the recipient.

See our Terms for additional information.

System Requirements

e-Learning Online

System requirements for e-Learning Online courses are minimal; most of today's computers and mobile devices will meet the requirements without additional software downloads.

Windows or MAC or Linux computer, Android or iOS mobile device

Any PDF reader software (for example, the free Adobe Reader)

Speakers or headphones

Internet connection (broadband connection is recommended but not necessary)

DVD Courses

All our DVDs are region-free and will play on any standard DVD player or DVD computer drive worldwide.

Course Certificates

All our training courses include Course Certificates.

e-Learning Online

Students who complete an interactive ISO e-Learning Online course will be issued an official Course Certificate. After successful course completion, we will issue a course certificate that can be downloaded and printed out by the student (sample).

DVD Courses

All DVD Courses include a Course Certificate that can be downloaded, printed out and filled in for each student who completes the course.

Training Records

It's easy to meet maintain the required training records: Simply keep a copy of the course certificate in your company's employee file.