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Quality Basics - Quality is for Everyone

Quality Basics

The “Quality Basics - Quality is for Everyone” DVD video training program is an introduction to the concepts of quality and customer satisfaction, as well as how quality and customer satisfaction are important issues for each employee.

This praxis-oriented training addresses and engages all employees in an entertaining yet effective way; it's brief duration (16 minutes excluding discussion and quizz) and multimedia presentation ensure that employees remain interested and learn.

The multimedia DVD training course, together with the accompanying workbook, is an ideal training tool. Simply show this video presentation to groups of employees to:

Develop employee commitment to quality and customer satisfaction;

Motivate all employees and set the stage for your company's ISO 9001 implementation;

Maintain and refresh a corporate culture that focuses on quality.

Note: this course does not specifically address ISO 9001 requirements but it is a good fit for ISO 9001:2015 certified companies.


USD $195.00

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Format: DVD (region-free; works worldwide)

Duration: 16 minutes

Included Items: 1 DVD; 1 Learning Guide; Course Certificate

Availability: In stock; ships within 1 business day

LMS / network license available (details)

Course Content

This DVD video presentation trains employees in the concepts of quality and customer satisfaction in a straight forward, no nonsense manner. The training course discusses – in easy-to-understand language – what quality is, the importance of quality to company success and the four basic guidelines for assuring satisfactory quality. Further, this DVD course addresses how every employee is involved in quality and customer satisfaction.

Note that this course is not specific to ISO 9001. It is applicable to any company committed to quality.

Authors & Instructors

For information and professional background of the authors, presenters and instructors of this ISO 9001 training course, please see About Us.

Course Certificate

This training course includes a Course Certificate that can be downloaded, printed out and filled in for each student who completes this course.

Course Duration

16 minutes

Lesson Plan

This training video includes the following lessons:


What is Quality

Quality Perspectives are Important

Your Role in achieving Quality


Learning Guide

The included Learning Guide follows the text of the video, extracts key points, gives viewers space for taking notes, and has a quiz to test viewer's retention of the training material. Each DVD Course includes one Learning Guide booklet. We recommend that you order additional booklets for all employees. Available in the “Accessories” section at corporate discount prices.

Who should take this course

The “Quality Basics - Quality is for Everyone” video DVD Course is designed for employees of companies with or without an ISO 9001 quality management system as this course does not specifically address ISO 9001. This course is ideal for:

All Employees - in order to create a sense for quality in preparation for the ISO 9001 implementation.

All Employees - in order to develop their commitment to quality and customer satisfaction whenever the company engages in a new push for quality.

Editor's Tip:

Companies that are at the very beginning of their ISO 9001 implementation may benefit much by setting the stage with the “Quality Basics - Quality is for Everyone” DVD Course. This course is then best followed (either on the same day or later) by the following DVD Course: “ISO 9001:2015 Basics - What Employees Need to Know”.

DVD Course

The “Quality Basics - Quality is for Everyone” training program is provided in DVD Course format. DVD Courses are the modern form of classroom instruction without the need for a physical instructor. Due to its multimedia content, DVD training programs provide not only effective learning but also an enjoyable experience.

Instead of traveling to a class and listening to an instructor, you simply watch the “Quality Basics - Quality is for Everyone” DVD at your own convenience. All you need is a TV and DVD player, or a computer with DVD player and speakers.

How to take this course

The “Quality Basics - Quality is for Everyone” DVD course can be taken by individuals and groups:

Classroom  Present this ISO 9001 course to a group and optionally pause the DVD at defined intervals for discussions, and ask the viewers to take the short tests in the accompanying Learning Guide. Note that the presenter does not need to have any ISO 9001 knowledge.

Self-Study  This video training program can be independently watched by individuals at their convenience. After watching the DVD course, the quizzes in the accompanying Learning Guide should be completed.

Each viewer should get their own Learning Guide, which includes the quizzes and serves as reference guide. Upon completion of the “Quality Basics - Quality is for Everyone” course, a course certificate can be downloaded and printed out for each student.


Learning the the concepts of quality and customer satisfaction through this DVD Course is convenient, fast, inexpensive and fun.

Features include:

Well-designed curriculum and modern teaching methods

High-quality video presentation

Well-respected instructors

Entertaining multimedia format that keeps the viewer interested in the subject

Stand-alone (replaces a physical instructor)

Learning Guide with quizzes included

Course certificates included

more features >>

Start Learning in a few Days

The “Quality Basics - Quality is for Everyone” DVD will be shipped within 1 business day of your purchase, and you can choose from free, discounted, standard and expedited shipping options. We ship worldwide.

Ideal for Businesses

Our DVD Courses are an extremely cost effective method of teaching individuals and small to large groups of employees. A single DVD can be used to provide training in quality and customer satisfaction to any number of employees at the same site at your company; corporate discounts are available for the Learning Guide booklets.

Quality Basics Learning Guide

The “Quality Basics” Learning Guide is an important tool to gain the most from the “Quality Basics - Quality is for Everyone” training.

The Learning Guide follows the text of the video training, extracts key points, gives viewers space for taking notes, and includes a quiz to test viewer's retention of the training material. Viewers retain their Learning Guide as a reminder of what they learned in the DVD Course and to refresh knowledge later on. Completed quizzes, included with the Learning Guide, are used as a convenient way to retain training records (as required by ISO 9001).

Since each viewer of this DVD Course needs their own personal Learning Guide booklet, we highly recommend that you purchase enough Learning Guide booklets for everybody who will undergo this DVD training program.

Price per learning guide:

$10.00 - if you buy 1-9 booklets

$9.00 - if you buy 10-49 booklets

$8.00 - if you buy 50-99 booklets

$7.00 - if you buy 100-250 booklets

$6.00 - if you buy over 250 booklets

PDF / network license available (details)

FREE Shipping (details)